Synergy Counselling

Privacy Policy

This Privacy Policy explains how I, James Hawes , use and protect any information that you give to me when you use my counselling service. I am committed to ensuring that your privacy is protected. If you provide information which could identify you when using this website, it will only be used in accordance with this privacy policy.

For the purpose of the General Data Protection Regulations, (GDPR), the data controller is James Hawes, The Bay Therapy Centre, 21 Trent Boulevard, West Bridgford, Nottingham, NG2 5BB.
I am registered with the Information Commissioner’s Office.

Information I may collect
You may give me information such as your name, address phone number and email address, by filling in forms on my website or by corresponding with me by phone or e-mail. If we agree to work together I also make basic factual notes of what we discuss in our sessions in keeping with the BACP’s professional guidelines. These are kept secure in a locked cabinet.

Uses made of the information
I only use your information with your permission for the running of my business including:

Contacting you about appointments;
Internal record keeping;
To maintain my financial records;
Any reports you request from me.

Disclosure of your information
All my dealings with you and any information that I have about you is confidential except if you present a serious risk to yourself or others, or where I have a legal obligation to share information, in rare cases such as terrorism, money laundering or radicalisation.

Access to information
You can request access to the personal information that I hold about you. I will provide this except in rare cases, such as terrorism, when I am not permitted to.

You may request amendments to the personal information I hold about you that is inaccurate or out-of-date. If you request that I delete your personal information, I will take all reasonable steps to do so unless I need to keep it for legal or accounting purposes.

Disposal of information
I safely and securely dispose of all records including contact details one year after we conclude our work together unless we agree otherwise or, in rare cases, where I have a legal obligation to keep the information.

Questions, comments and access requests are welcomed and should be addressed to James Hawes, The Bay Therapy Centre, 21 Trent Boulevard, West Bridgford, Nottingham, NG2 5BB. Email: [email protected] | Tel: 07821540592

If you have a complaint and it is not initially resolved by me to your satisfaction you can contact the Information Commissioner’s Office.
Tel: 0303 123 1113.

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